Answers to Our Most Frequently Asked Questions:
Our main focus is pet sitting for cats, however, we care for and have experience with all types of pets! Our specialty is drop-in type visits which usually work best with kitties.
Actually, we don’t. Keys remain in your control. We strongly believe in this and believe it to be the safest option.
We have a few options for key exchange. Our personal favorite is using a lock box. It makes it so easy and is super safe! You leave the lock box on a door or in a location of your choosing. When your Pet Care Provider arrives, they remove the key from the lock box and hold onto it for the duration of the visit. Then the sitter returns the key to the lock box. You can then remove it when you return home. It’s so easy, and the key is there for a friend or neighbor in case of an emergency (no lost keys, no missed visits!).
If the lock box isn’t a good fit, you may also leave a key hidden in a pre-determined location.
Note: A Purrfect Situation will not be held responsible for keys that a client asks a sitter to keep.
A Purrfect Situation provides in-home pet care, plain and simple. This means your Pet Care Provider travels to your home to care for your pets.
Descriptions of the services we offer (and rates) can be found on our Rates and Services page. We currently offer pet sitting Meal Time Visits (drop-in feedings and exercise), Almost Overnights (longer visits), and Home Care Visits (no pets).
Our clients hire us when they travel, have long work hours, have a late meeting, are recovering from surgery, are working from home but not enough time to clean the litter box, walk the dog, or don’t trust the kids to care for the animals properly. Whatever the reason, we’ll be there!
We will also bring in the mail, take out the trash, rotate the lights, and open and close the curtains to give the home a lived-in look at your request.
No. We believe in in-their-home care, which most pets prefer as they are comfortable in their own environment.
We can visit our clients’ homes up to 4 times per day.
- – The Early Morning time slot is between 7 & 8 AM.
- – The Morning time slot is between 8:30 & 10:30 AM.
- – The Mid-day time slot is between 11:30 AM & 1:30 PM.
- – The Afternoon time slot is between 2 & 4 PM.
- – The Evening time slot is between 5:30 & 8:30 PM.
You choose the preferred time and duration of the visits and can mix and match to design the best plan for your pet(s).
For the safety of your pets and home, all visits MUST be scheduled through the A Purrfect Situation’s office by way of using the mobile app or web-based client app (Time To Pet). We use a high-tech scheduling program, which ensures that “no pet is left behind.” It’s very easy to use–just a couple of clicks and you’ll be all set!
Bookings can be requested in our app 24/7 at your convenience, and we process visit requests during our normal office hours of Monday through Friday, 9:00am to 5:00pm (closed on major holidays).
For your convenience, payments can be made via major Credit Card or ACH in our Online Client Portal.
Tips are much appreciated for a job well done, but certainly not required and may be included with your chosen payment method.
We consider the following to be our major annual holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Easter Sunday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Eve Day, Christmas, and New Years Eve.
There is a $10 surcharge per visit plus the standard charge for the service being provided on these dates.
We’re more than happy to schedule pet care for last-minute needs, however we cannot guarantee availability on short notice (though 99% of the time it really isn’t a problem). A $12 late booking fee is added when less than 24 hours notice is given; a $24 same-day booking fee is added for same-day requests.
We only address scheduling requests during our regular office hours (9AM-5PM, Monday through Friday, closed major holidays). Any requests made outside of office hours will be addressed the following business day.
Since we understand what it’s like to have a busy and ever-changing schedule, we’ve implemented extremely flexible cancellation policies
We adhere to a strict policy of NO OVERBOOKING. Therefore, once you have contracted services, we will turn away business in order to accommodate your schedule. You will be charged for all visits without proper notice of cancellation.
These policies apply to individual visit cancellations, full trip reservation cancellations, as well as unexpected early returns.
APS reserves the right to deny or terminate service because of safety concerns, financial concerns, or inappropriate and uncomfortable situations.
Standard Cancellations must be received 24 hours before scheduled visit in order for the full visit fee to be credited.
- 50% of visit fee will be applied if less than 24 hours cancellation notice is given.
- 100% of visit fee will be applied if cancellation is received less than one (1) hour of scheduled visit.
Fall/Winter Holiday Cancellations and Changes: Due to high demand on specific holidays, our cancellation fees are strictly imposed during these times and differ from our Standard Cancellation policy. A Fall/Winter Holiday reservation consists of any reservation containing any of the following holidays: Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve, and/or New Year’s Day.
100% of visit/reservation fees are applied if notice of cancellation is received under 7 days prior to the first scheduled date of holiday reservation Therefore, no credits or refunds will be given. (Example: Client books a service reservation for 12/23 through 12/27 and cancels the entire reservation on 12/17, so Client will be responsible to pay 100% for the entire reservation from the first scheduled service on 12/23 to the last on 12/27.) y reservation.
Payment is due at time of reservation booking.
100% of visit/reservation fees to be refunded if cancellation notice is given a full 14 days prior to the first scheduled date of holiday reservation.
50% of visit/reservation fees to be refunded if cancellation notice is given a full 7 days (and under 14 days) prior to the first scheduled date of holiday reservation.
Since you’ll have gotten the administrative bit set-up out and of the way prior to, the Meet and Greet/registration meeting is a visit that allows you and your pet(s) to get to know and feel comfortable with your Pet Care Provider.
During this visit your Pet Care Provider will also confirm/review the information you’ve entered in the app about your home and pet care routine to be sure everyone is on the same page and your pet(s) receive the best care possible.
Our office is available and happy to answer any questions pertaining to visit types, scheduling, payments, policies, etc. beforehand so the visit can be purely focused on building trust with your pet(s).
We can not provide service until this meeting has taken place. There is a fee of $28 for the Meet and Greet/registration meeting. This fee covers administrative costs related to account creation, as well as compensates the Pet Care Provider for their time.
If your pet has aggressively bitten someone in the past then no, we cannot provide service as that is too much of a liability for us. If your pet is skittish and maybe just growls around those he/she doesn’t know, then we will be happy to work with you to see if a pet care plan can be designed that works for all. Our Pet Care Provider will interview you and the pet to determine if this is possible.
If additional visits are necessary to socialize your pet, then you will need to be present at all visits and pay the normal service fee until your pet is socialized. If at any time you or your Pet Care Provider feels that it is unsafe to perform a service, we will reserve the right to discontinue service without notice.
If we suspect something is wrong with your pet, we will first contact you in the app and/or at the phone numbers we have on file. If you believe the veterinarian should see your pet, we will transport your pet to the veterinarian’s office for examination and treatment.
In the event we cannot reach you, we will decide if the veterinarian should see your pet. If necessary, we will take your pet in for treatment, which is why we have all of our clients sign off on a Veterinary Release Form, for such a case. You will be billed by the veterinarian for treatment and by A Purrfect Situation for any extra time we spend for these services.
A dishonesty bond is an extra precaution that is intended to give you peace of mind that you would be reimbursed if anything were stolen from your home while your pets and home are under our care. Anyone that has workers enter their home should be sure those workers have a dishonesty bond.
We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our clients’ pets. Any responsible, professional business should carry liability insurance.
We are happy to provide our clients with proof of insurance and our bond. We can easily email a copy of our certificates if need be.
Click “Get Started” on our website and complete our brief questionnaire which will help us to determine how we can best be of help as well as help us to schedule a Meet and Greet at your convenience. You are welcome to email the office with any questions.
